What We Do
Proven impact leading enterprise-wide strategic change with a focus on customer needs. Special expertise in using Agile/Lean Management Systems to drive customer value. Experience includes product management, operations, strategy and planning, technology and tool development, innovation, and finance. Collaborative and innovative designers and problem solvers with ability to influence and work with all levels of the organization.
Areas of Practice
- Design and customer value
- Strategic planning
- Program and project management
- Culture change
- Leadership and development
- Lean management
- Lean startup and agile
- Scorecards and metrics
Who We Are
Review the SCP team experience and qualifications:
John has managed multiple teams as part of organization-wide business redesign for a global P&C carrier; teams included operating model design, business process engineering, and back-office support centralization and optimization.
He has designed, implemented, and sustained Lean Service Operations program (“The Better Way”), increasing operational efficiency, onshoring of all processing tasks, reducing annual turnaround times by 10-30%, and providing $30-35M in annual increased operational capacity.
He is the leader of enterprise project team and PMO to execute multi- level (global, regional, office) integration of insurance sales and service functions into centers of excellence (e.g., consolidated EMEA statement production in Prague; consolidated enterprise FP&A in London), resulting in run-rate savings of $100 million.
John led integration of three locations into national physician services provider billing functions in 90 days with no service or financial disruptions; continued on to define critical solution to CMS compliance directives and designed overall RCM performance improvement program.
He developed reorganization plan for global real estate investment firm, including executive-level responsibilities and accountabilities, defined committee charters and staffing, and created migration plan to “One Firm” staffing/operating model.
He repositioned operations and service segmentation strategy and found additional $5M in run-rate savings from improved capacity management, accelerated recovery of billing errors, and improved pricing accuracy.
He holds an M.B.A from the University of Chicago Booth School and a B.S. in Mathematics and Philosophy from Bates College. He was Associate Principal, McKinsey & Company.
Check out John’s resume.